CARMEN VONKEN

INNOVATION STARTS WITH FINDING THE RIGHT PROBLEM, NOT THE RIGHT SOLUTION.

ABOUT

As a project leader I lead multidisciplinary project-teams of students, company representatives and experts to design innovative solutions to specific business challenges, using the Service Design methodology. In addition I give workshops or coach individuals in service design processes and tools.

LIKES

  • Meeting new people
  • Working in multidisciplinary teams
  • Getting out of my comfort zone once in a while

EXPERTISE

  • Strategy design
  • User research
  • Customer experience design
  • Innovation Management

FAVOURITE TOOLS

  • Customer Journeys
  • Contextual interviews
  • Service Blueprints
  • Associative thinking

PERSONALITY

Problem solver

Critical Thinker

Organiser

Cheerful

CONNECT

LATEST NEWS

Read the article “UMIO ondersteunt LIOF bij opzetten nieuwe strategie 2025 (NL)”

Read the article “UMIO brings Design Thinking to Cape Town”

Read the article “UMIO and City of Maastricht develop a common sustainability roadmap“

GOALS

Always keep on learning new things.

 

Showing the value of a structured ideation process for unlimited ideas.

 

Stimulating people to come out of their comfort zone…and their thinking box.

 

Expanding people’s perspective.